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British Gas to pay record £112m settlement over forced prepayment meters during energy crisis

British Gas will provide a £112 million settlement following Ofgem’s investigation into forced prepayment meters installed on households in arrears during the 2022-23 energy price surge. The package includes a £20 million penalty, £70 million in debt write-offs, and direct customer redress. The settlement highlights regulatory expectations around fair treatment of customers in financial difficulty during periods of market stress.

By Peter Little | 16 May 2026

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