A new report by Multiverse has shed light on the critical human skills necessary for effectively leveraging artificial intelligence tools like ChatGPT and Copilot. As AI technologies become increasingly integrated into the workplace, the ability to use these tools efficiently is paramount. However, the report suggests that the gap in skills might be a significant barrier for many users, potentially hindering successful AI adoption.
The research identifies 13 essential skills that can enhance user interaction with AI, ranging from technical abilities to softer skills such as communication and creativity. This insight provides a roadmap for individuals and organisations aiming to maximise the benefits of AI technologies in their operations.
Research Timing and Findings
The study was conducted over several months in 2025, gathering data from various sectors to understand how different industries are adapting to AI integration. Released in August 2025, the report arrives at a time when businesses are increasingly relying on AI to streamline operations and improve productivity.
Multiverse’s findings highlight that while AI tools like ChatGPT and Copilot offer vast potential, their effectiveness is largely determined by the user’s skill set. The report emphasises that without the right skills, users may find themselves overwhelmed or underutilising these powerful technologies.
The Importance of Adaptability and Problem-Solving
Adaptability and problem-solving are at the forefront of the skills identified by Multiverse as essential for effective AI use. In a rapidly changing technological landscape, the ability to adapt to new tools and processes is crucial. Users must not only learn to operate AI technologies but also integrate them into existing workflows efficiently.
Problem-solving skills enable users to tackle challenges that arise from AI implementation. The report notes that AI tools often require users to think critically and creatively to maximise their utility. This includes identifying potential issues and devising innovative solutions to enhance AI performance.
Communication and Collaboration: The Human Element
Communication and collaboration are highlighted as vital skills that complement technical abilities in AI usage. Effective communication ensures that users can articulate their needs and understand AI outputs, leading to more precise and beneficial interactions with AI tools.
Collaboration is equally important, as AI often functions best when integrated into team settings. Users who can work well within teams, sharing insights and strategies, are more likely to harness AI technologies successfully. This collaborative approach can lead to more innovative uses of AI, as diverse perspectives contribute to problem-solving and decision-making processes.
The Role of Creativity in AI Utilisation
Creativity emerges as a surprising yet crucial skill for AI users. The report suggests that creativity enables users to explore new ways of applying AI technologies, pushing the boundaries of what is possible. By thinking outside the box, users can discover unique applications for AI tools, enhancing their value and impact.
Multiverse emphasises that creativity is not just about artistic expression but involves the ability to see possibilities beyond the conventional. This skill is particularly important in industries where innovation is key to staying competitive.
Training and Development: Bridging the Skills Gap
To address the identified skills gap, the report calls for increased training and development initiatives. Organisations are encouraged to invest in upskilling their workforce, ensuring employees have the necessary skills to leverage AI tools effectively.
Educational institutions also play a critical role in preparing future generations for an AI-driven world. By integrating AI-related skills into curriculums, schools and universities can equip students with the competencies needed to thrive in the modern workplace.
Looking Ahead: The Future of AI in the Workplace
As AI continues to evolve, the demand for skilled users will only increase. The Multiverse report serves as a reminder that while AI technologies are powerful, their true potential is realised through the skills and creativity of their users.
Organisations that prioritise skill development and foster a culture of adaptability and innovation will likely lead in AI adoption. By doing so, they can ensure that their workforce is not only equipped to handle today’s technological challenges but is also prepared for the future advancements in AI.
As the world embraces AI, the focus must remain on empowering individuals with the skills necessary to navigate this new landscape. With the right skills, AI can become a transformative tool, driving growth and innovation across industries.