Fears over artificial intelligence (AI) reshaping the job market are mounting in the UK, with a significant portion of the workforce expressing concern about potential job losses. A recent survey conducted by YouGov and commissioned by the Advisory, Conciliation and Arbitration Service (Acas) reveals that 26% of British employees are worried about AI’s impact on employment. As AI technology continues to advance, its implications for job security and the future of work have become pressing issues for many.
The survey, conducted in April 2025, highlights the growing unease among workers as AI becomes increasingly integrated into various industries. From automated customer service to AI-driven analytics, the technology is altering how businesses operate, raising questions about the future roles of human employees.
AI Integration Raises Concerns
The survey results indicate a significant level of anxiety among workers regarding AI’s potential to replace human jobs. This concern is particularly pronounced in sectors where automation and AI are rapidly being adopted. Manufacturing, retail, and administrative roles are among those most affected, as businesses seek to improve efficiency and reduce costs through technological advancements.
Acas Chief Executive Susan Clews commented on the findings, stating, “While AI can bring many benefits to businesses, it’s crucial to address the concerns of workers who feel their livelihoods might be at risk. Employers need to engage with their staff and provide reassurances about the future of their roles.”
Timing and Location of the Survey
The survey was conducted in April 2025, a period marked by rapid technological advancements and growing discussions about AI’s role in the workplace. The timing of the survey coincides with several high-profile cases of AI implementation in major UK companies, further fuelling public interest and concern.
The UK has been at the forefront of AI research and development, with London serving as a hub for tech innovation. This has led to a unique situation where the benefits of AI are widely recognised, but so are the potential risks, particularly concerning employment.
Impact on Different Sectors
Different sectors are experiencing varied levels of impact from AI technology. In manufacturing, robots and AI systems are increasingly used to perform tasks that were traditionally handled by human workers. This shift has led to a reduction in the demand for manual labour, prompting fears among workers about job security.
In the retail sector, AI-driven systems are transforming customer service and inventory management. While these technologies offer improved efficiency, they also threaten jobs that rely heavily on human interaction and decision-making. Retail workers are particularly concerned about the potential for AI to replace roles such as cashiers and sales assistants.
Expert Insights on AI and Employment
Experts in the field of AI and employment have weighed in on the survey results, offering insights into the potential future of work. Dr. Alex Connor, a technology and employment researcher, noted, “AI is not inherently a job destroyer, but rather a job transformer. The key is how businesses and governments manage this transformation. Training and reskilling will be crucial to ensure workers can transition into new roles created by AI advancements.”
The survey underscores the importance of proactive measures to address worker concerns. Companies are encouraged to invest in training programmes that equip employees with the skills needed to work alongside AI technologies. Additionally, transparent communication about AI integration plans can help alleviate fears and build trust between employers and employees.
Government and Policy Responses
The UK government has recognised the challenges posed by AI and is working to develop policies that support workers during this transitional period. Initiatives aimed at promoting digital literacy and reskilling are being prioritised to ensure the workforce is prepared for the evolving job landscape.
A spokesperson for the Department for Business, Energy & Industrial Strategy stated, “We are committed to supporting workers as the job market evolves. Our focus is on creating opportunities for reskilling and ensuring that AI is used to complement human work, not replace it.”
Looking Ahead: Navigating the AI Landscape
As AI technology continues to advance, its impact on employment remains a topic of significant concern and debate. The findings from the YouGov survey highlight the need for ongoing dialogue between employers, employees, and policymakers to navigate the challenges and opportunities presented by AI.
The future of work will likely see a blend of human and AI collaboration, with roles evolving rather than disappearing. By addressing worker concerns and investing in skills development, the UK can position itself to harness the benefits of AI while safeguarding employment.
The path forward requires a balanced approach that embraces innovation while prioritising the welfare of the workforce. As businesses and governments work together to shape this future, the focus must remain on ensuring that AI serves as a tool for empowerment rather than a source of anxiety.